![]() If you get an email requesting this information, it is likely a scam. Requests for personal information: Legitimate PayPal emails will never ask you for sensitive information like your credit card number or password.Generic greeting: PayPal scam messages often include generic greetings such as “Dear Customer” or “Dear PayPal user.” In a real PayPal email, you’ll be addressed by the name you used when setting up your account.The point of this is to try to get you to act fast and follow their instructions before you notice it’s a scam. Sense of urgency: Many PayPal scammers use social engineering tactics to help create a sense of urgency in their messages.Some emails may have “PayPal Support” as the display name even though the email address might be something different, for example. Suspicious display name or email address: Whenever you receive an email that appears to be from PayPal, take a closer look at the sender’s address and display name.To quickly detect a PayPal scam, keep an eye out for these six warning signs: If it’s a time-sensitive payment, you can also check out our parent company, PayPal.While these PayPal scams vary in context, many of them share similar traits that can help you identify when you’re dealing with a scam. We’d recommend trying the payment again in the future. If you don't see the ability to tag a payment as a purchase, it means the option isn't available for that particular payment. You may have this option for other payments in the future. Why isn’t the ability to tag a payment as a purchase showing in my app? Please note: Opening a dispute on these transactions will not rectify this situation. If you accidentally tagged a payment you sent as a purchase, or if someone accidentally tagged a payment they sent to you, please contact our Support team. We need their permission before we can make any changes. If you’re the seller (the one who received the payment), we need you to talk to your buyer. If you’re the buyer (the one who tagged a payment as a purchase), please contact our Support team to investigate whether or not we can make any changes. I tagged a payment as a purchase and now I’ve changed my mind. If the item was damaged during shipping.If you purchased three items but only received two.If the item you bought is missing major parts that the seller didn't report.If you purchased an item described as authentic, but received a knockoff.If you put a deposit down for a photography session, but the photographer doesn't show up.If you bought a book, but received a DVD.Some examples of situations that could be covered by Venmo’s Purchase Protection program include: The terms and conditions for Venmo’s Purchase Protection program are available in the User Agreement. What’s eligible for Venmo’s Purchase Protection program? If the payment is $100, the seller would receive $98 and $2 would be used to pay the fee. The seller will pay a small fee of 1.9% + $0.10 of the transaction. If you’re the seller, Venmo Purchase Protection can help prevent you from losing money due to unauthorized transactions or claims that the buyer never received their purchase. Venmo Purchase Protection can help make it right. If you’re the buyer, and what you bought isn't delivered, arrives broken, or is just plain wrong, let us know. When you tag a specific payment to a personal profile as a purchase, your payment will be covered by Purchase Protection, if eligible. If you have a business profile or are interested in signing up for a business profile, please view our Business Profile Help Center. If you’re tagging a payment to a personal profile as a purchase, or receiving a payment for a good or service to your personal profile, read on.
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